Rikhi Ram - The Original Store

Privacy Policy

At RIKHI RAM Musical Instrument Mfg Co ("RIKHI RAM ORIGINALS"), we are committed to protecting the privacy of our customers and users of our web site located at www.rikhiram.com  (the "Site"). This privacy policy ("Privacy Policy") gives you details of our privacy practices, including (a) what information we collect about you when you use the Site; (b) how the information will be used or disclosed; and (c) your rights with respect to our collection and use of your data. We may modify these policies from time to time and will provide notice of any major changes by posting such notice on the Site.

What information do we collect and why?

Transaction Information: We may ask you to provide us with personal information on a voluntary basis in certain areas of the Site, and you will be required to provide personal information when you make purchases on the Site. The kinds of personal information that we may request may include your name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services. All such information will be used in accordance with the terms of this Privacy Policy.
IP Addresses and "Cookie" Information: As is the case with many sites, the Site logs your IP address and uses standard technology called "cookies", which are small data files that are downloaded onto your computer when you visit the Site. Cookies automatically identify your browser to the RIKHI RAM ORIGINALS server whenever you interact with the Site. We use cookies and the information they provide to improve our services and the quality of your experience with the Site. If you prefer not to allow us to collect "cookie" information, you can disable the cookies by turning them off in your browser, although some areas of the Site may not function properly if you do. We do not link IP addresses to any personally identifiable information. This means that your session will be tracked, but you will not be personally identified. However, certain kinds of cookies allow us to store certain information of yours so you can save time in filling out forms on the Site. We only send this type of cookie to your browser when you have provided your consent for us to save your profile information.
Web Beacons and Clear GIFs: The Site may also use pieces of code called "web beacons" or "clear gifs" to obtain certain types of information when your Web browser accesses the Site or when you are provided the opportunity to complete surveys, participate in a sweepstakes or other incentives, or open or respond to any newsletter or other email you may have received from the Site. These web beacons or clear gifs may also be used to deliver cookies that conform to our cookie policy.

How else does Rikhi Ram originals use information that it collects from the site?

As well as using information about you for the specific purposes set out above, we may also use information about visitors to the Site to monitor consumer interest in our range of products and services, to troubleshoot problems that may arise on our Site, to protect against fraud or other criminal activity on our Site, to customize your user experience on the Site, to notify you of product or service offerings that we may think may be of interest to you, to inform you about special promotions, and to assist us in tailoring our product lines, our services and the content of the Site to our online visitors' needs by collecting information about their preferences through tracking patterns of page-viewing on the Site. To assist in this, we might create a profile relating to you in order to show you the content that we think you might be interested in and to display the content according to your preferences. We may also share data we collect about you and other visitors to the Site in an anonymous or aggregated form with our business partners and others.
If you communicate with us, we may retain this correspondence to improve our products, services, and the Site, and for other disclosed purposes. We may use information you provide to us in order to send you updates, such as notifications of changes to the terms of our services or important information about our services and products.
RIKHI RAM ORIGINALS may disclose information about individual users to third parties who provide services to RIKHI RAM ORIGINALS and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy. These third parties provide a variety of services to RIKHI RAM ORIGINALS, including, without limitation, fulfilling product orders, managing or hosting the Site, helping create new content and promotions for the Site, and sending or coordinating the sending of marketing communications to users who have consented to receive such materials. In situations where you have supplied your information in connection with a question or request for information about a product or service offered by one of our business partners, we may also send the information you have supplied to the business partners that offer such products or services.
RIKHI RAM ORIGINALS will disclose information about individual users to governmental or judicial authorities or law enforcement agencies, or to other individuals or entities in response to a subpoena, court order, or other legal process. Further, RIKHI RAM ORIGINALS may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or to enforce or apply the terms and conditions of our agreement.
If RIKHI RAM ORIGINALS is acquired by or merged with another company, RIKHI RAM ORIGINALS may transfer personally-identifiable information about you to that company.

Your Rights

Access and Correction: You have a right to know about the personal information that RIKHI RAM ORIGINALS holds about you. You also have a right to correct, amend or delete such information if it is incorrect. If you wish to exercise these rights, please contact us by post or e-mail at the address shown in the "Contact" section below.
Opt Out: From time to time, we may notify you of special promotions, changes to our Site, new product lines or new service offerings, or products that we think may be of special interest to you. If you decide you no longer want to be notified of this information, you can un-subscribe at any time.
Mailing List: RIKHI RAM ORIGINALS may occasionally share a portion of its mailing list with other reputable organizations. If you do not want your name and address shared with other organizations, or do not wish to receive our catalogues, you may also contact us by email at info@rikhiram.com.
Please note that requested changes may take up to eight (8) weeks to take effect, particularly if we are removing your name from our postal mailings.

Security

The Site incorporates appropriate safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected, and we have put in place reasonable precautions to protect information from loss, misuse and alteration. Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals have access to the information you provide us. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.
We hereby acknowledge that RIKHI RAM ORIGINALS is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

External Links

The Site provides links to various Web sites maintained by third parties. When you click on one of these links, you will be transferred out of our Web site and connected to the Web site of the organization or company that maintains such site. Even if an affiliation exists between our Web site and a third party Web site, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a Web site that is linked to the Site, you should consult that site's privacy policy before providing any personal information.

Terms and modifications to privacy statement

By using the Site, you signify your agreement to the terms of our Privacy Policy. If you do not agree with these terms, you should not use the Site. RIKHI RAM ORIGINALS may modify this privacy statement at any time. If a material change is made to this Privacy Policy and/or the way we use our users’ personally identifiable information, then we will post prominent notice of the nature of such change on the first page of this Privacy Policy and also on our home page. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of any changes to it. Your continued use of the Site indicates your assent to any changes to this Privacy Policy.

Children

The Site is not directed to children, and RIKHI RAM ORIGINALS does not knowingly solicit information from any child under the age of 13. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child (or a parent or guardian) to inform him or her that we must have parental consent before receiving his or her personal information.

Contact Details

If you have any questions about this Privacy Policy, the privacy practices of the Site, or if you want to exercise any of the rights that you are given under this Privacy Policy, you can contact:
RIKHI RAM MUSICAL INSTRUMENT Mfg.Co.
G-8, Marina Arcade,
Connaught Place,
New Delhi-110001

Financial Information

RIKHI RAM ORIGINALS collects non public personal information about you from the following sources:
Information we receive from you on applications or other forms; Information about your transactions with us or others; and Information we receive from a consumer reporting agency. We do not disclose any non public personal information about you to anyone, except as permitted by law. If you decide to pay off your account(s), we will adhere to the privacy policies and practices as described in this notice. RIKHI RAM ORIGINALS restricts access to your personal and account information to those employees who need to know that information to provide products or services to you. RIKHI RAM ORIGINALS provides physical, electronic, and procedural safeguards that comply with Indian government regulations to guard your non public personal information.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by RIKHI RAM ORIGINALS and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of RIKHI RAM ORIGINALS. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, RIKHI RAM ORIGINALS takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Cancellation & Refund Policy

Rikhi Ram ORIGINALS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that the (Rikhi Ram ORIGINALS) marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
In case of receipt of damaged or defective consumer durable items and non durable items like Tuners, Adapters,etc, please report the same to the respective service center of the brand. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Shipping & Delivery Policy

For International buyers, orders are shipped and delivered through registered international courier companies. For domestic buyers, orders are shipped through registered domestic courier companies. Orders are shipped as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company. RIKHI RAM ORIGINALS is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).RIKHI RAM ORIGINALS is in no way responsible for any damage to the order while in transit to the buyer. RIKHI RAM ORIGINALS is proud to use Payment Gateway Name for fast, easy and efficient secure payments. All major credit cards are accepted.
The Taxes & Custom Duty levied at the respective customer’s country will be borne by the customer only, RIKHI RAM ORIGINALS is not responsible for them, we will be responsible till it reaches destination port & thereafter the point where the consignment goes through customs of respective customer’s country the taxes & custom duty will be bourne by the buyer.

Shipping & Delivery Policy

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on (contact number)
How the delivery charge is calculated for multiple units and some products
The shipping charge is based on the weight of the product. For multiple products ordered from the same category the program adds up the weight of all the units ordered and charges a single delivery fee.
Thus, a customer who orders three items weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of Rs 85 for ordering the three items as a single order instead of Rs 142 if he orders them separately.
However, the delivery fee is calculated separately when a customer orders different products. Thus, if a customer orders a Sitar and Tabla he will pay separate delivery charges for each product. This is because the products are packed and shipped separately to ensure safety & avoid any kind of damage to the products.
The minimum weight taken into account is 250gms (only for accessories) for domestic shipments and 500gms for international shipments. There is a parcel surcharge applicable for the consignments other than documents irrespective of weight of the shipments in case of international deliveries.
The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage. For example, the delivery cost of a consignment weighing upto 3 Kg to be shipped within India will be = INR 497.
The delivery charge is arrived at by multiplying the Actual weight or Volume weight of the product (which ever is higher) with the slab rate. For example, the delivery cost of a consignment weighing upto 70 Kg to USA will be 555 X 70= 38850. 38850+ 1400(Clearing Charges of DHL)=40,250. 40,250 + 19450( packing box, packing charges, fumigation & bank charges)= INR 59700. This price of INR 59700 has to be added to the cost of the instrument to derive the actual C & F (Cost & Freight) price of the instrument.

BO Clause

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.